Unfortunately, because of the nature of what we sell, our return policy is very restrictive, but it is for the health and safety of our customers and staff.
1. All sales are final and NO RETURNS for cash value on products, unless the product is defective (does not turn on), NOT that the product doesn't turn you on. This is mainly due to hygiene. We can not repackage or resell any used or opened item. We HIGHLY suggest that you open the package and unwrap the bottom of the toy where the batteries/plug in charger goes and test the product BEFORE use.
2. There are NO RETURNS, on product (bath and body works, lubricants, massage oils, lotions, perfumes, enhancement creams, etc.) if they are open. If a customer wishes to exchange the unopened product for an item of the same value, it is at the discretion of the owner.
3. You have 30 days from the customers purchase date, to return an item, before the customer will be denied for any exchange.
4. The customer with the exchange must go back to the original consultant, with the product and receipt. They will test the product to make sure it is defective and otherwise unopened/used, at which time the consultant will contact the main office and issue the exchange or monetary return.
5. Product returned for monetary value will be distributed back at the price of the product - minus shipping and handling.
6. Please allow 7-10 days if a monetary return is issued.
Thank you for understanding, we look forward to working with you.